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I cannot see some parts of the interface

Use this article if part of the interface in your assessment is missing or cut off: the terminal, the code editor, the task instructions, the ? Help button, the remaining time, or a button mentioned in the article or the introduction video.

In short

In most cases, the element is hidden by the size of your window or your browser zoom, or blocked by an ad blocker or an extension. Enlarge the window, reset the zoom to 100%, turn off the ad blocker, then refresh the page: this is safe for your attempt and your work. The assessment is not supported on tablets or phones. If an element is still missing after these checks, contact Scalyz Support.

What to do

  1. Put the browser window in full screen, or enlarge it as much as possible.
  2. Reset the browser zoom to 100% (Ctrl+0 on Windows, Cmd+0 on Mac).
  3. Turn off your ad blocker (AdBlock…) and your browser extensions for this page.
  4. Refresh the page (F5). This does not create a new attempt and does not delete your work, before or during the lab.
  5. If you are on a tablet or a phone, open the link from your invitation email on a computer, with Firefox, Chrome, Microsoft Edge, Safari or Opera. You get your attempt and your work back.
  6. If an element is still missing, contact Scalyz Support right away (see below).

What you should see

The terminal, the code editor, the task instructions, the remaining time and the ? Help button are all visible on screen.

Good to know

  • Refreshing the page, switching browsers or switching devices does not create a new attempt and does not delete your work, as long as your assessment is in progress. The timer keeps running in the meantime.
  • The assessment runs on a computer with Firefox, Chrome, Microsoft Edge, Safari or Opera. On a tablet or a phone, the interface is incomplete.
  • An ad blocker or an extension can make the ? Help button or the terminal disappear.
  • On a work computer, security software can block part of the interface. Check with your administrator that you are allowed to share information with Scalyz Support for troubleshooting.

When to contact Scalyz Support

If an element of the interface is still missing after enlarging the window, resetting the zoom to 100%, turning off the ad blocker and refreshing the page, contact Scalyz Support from the ? Help button. If the ? Help button itself is missing, contact Scalyz Support from the help bubble in your Scalyz space.

The state of your environment is attached to your request automatically. Support replies within 4 working hours, 9am to 6pm Paris time. If a problem on our side stopped you from continuing, this attempt is not held against you and you receive new access. There is nothing to report to your recruiter.

What to include

  • The missing element and the time you noticed it.
  • Your browser, your screen size, and whether you are using a work computer or a company network.
  • If you can, a screenshot of the whole page.