My assessment does not start or stays on "Preparing your workspace"

In short

After you click Start Assessment, a preparation window appears with a short video introducing the lab, the steps to follow and an FAQ. It cannot be closed by hand: it disappears on its own as soon as your environment is ready, within 2 minutes at most, and the lab opens. Your timer starts when the lab opens, not when you click. Refreshing the page or reopening your invitation link during this wait does not affect your attempt. If the lab is still not open 5 minutes after your click, contact Scalyz Support from the help bubble.

What to do

If the page stays blank or keeps loading before the Start Assessment button:

1. Turn off your ad blocker (AdBlock…) and accept cookies, then refresh the page (F5).
2. If the page stays blank, open the link from your invitation email in another browser: Firefox, Chrome, Microsoft Edge, Safari or Opera, on a computer. The assessment is not supported on tablets or phones.
3. If you are on a work computer or a company network, security equipment can block access. Use a personal network if you can.
4. If the page still does not appear, contact Scalyz Support from the help bubble right away (see below).

If the "Preparing your workspace" window stays on screen after you click Start Assessment:

1. Leave the window open for 2 minutes. Watch the introduction video: your environment is being prepared in the meantime, and the window closes on its own when it is ready. Your timer has not started yet.
2. If the window is still there after 2 minutes, refresh the page (F5). You return to the same attempt.
3. If nothing changes, open the link from your invitation email again and click Start Assessment again. This does not create a second attempt.
4. If the lab is still not open 5 minutes after your first click, contact Scalyz Support from the help bubble right away (see below).

What you should see

The preparation window disappears, the lab opens with its terminal and code editor, and the remaining time is displayed. The timer starts at that moment.

Good to know

• The timer starts when the lab opens, not when you click Start Assessment. The time spent on the preparation window is not counted against you.
• Refreshing the page, reopening your invitation link or clicking Start Assessment a second time brings you back to the same attempt. Nothing is lost and no second attempt is created.
• The preparation window does not close by hand: it disappears on its own when the environment is ready.
• Your invitation link signs you in directly: there is no account to create and no password to enter to open your assessment.
• If the link shows "Assessment invitation not found", see the article "My invitation link shows "Assessment invitation not found"". If your invitation email is more than 7 days old, see the article "My invitation link has expired or no longer works".

When to contact Scalyz Support

If the lab is still not open 5 minutes after you clicked Start Assessment, or if your assessment page stays blank after the checks above, contact Scalyz Support from the help bubble on the invitation page or in your Scalyz space.

The state of your environment is attached to your request automatically. Support replies within 4 working hours, 9am to 6pm Paris time. If a problem on our side stopped you from continuing, this attempt is not held against you and you receive new access. There is nothing to report to your recruiter.

What to include

• The email address the invitation was sent to, if it is not already shown.
• What you see (blank page, loading page, "Preparing your workspace" window) and the time you clicked Start Assessment.
• Your browser, and whether you are using a work computer or a company network.
• If you can, a screenshot of the page.