--- title: Resending an invitation to a candidate description: Resend an assessment link to a candidate who did not get their email or whose link expired, what happens to the old link, and when the candidate contacts support instead. --- [Skip to content](https://help.scalyz.com/en/kb/resend-candidate-invitation#main-content) - [English](https://help.scalyz.com/en/kb/resend-candidate-invitation) - [Français](https://help.scalyz.com/fr/kb/renvoyer-invitation-candidat) English Show submenu for translations [More support](https://help.scalyz.com/en/kb/kb-tickets/new?hsLang=en) [![Scalyz](https://help.scalyz.com/hs-fs/hubfs/sc-1.png?width=44&height=41&name=sc-1.png)](https://scalyz.com) Open main navigation Close main navigation - - [English](https://help.scalyz.com/en/kb/resend-candidate-invitation) - [Français](https://help.scalyz.com/fr/kb/renvoyer-invitation-candidat) English Show submenu for translations - [More support](https://help.scalyz.com/en/kb/kb-tickets/new) - [Back to Scalyz](https://scalyz.com/) [Back to Scalyz](https://scalyz.com/) Welcome to the Scalyz Help Center! - There are no suggestions because the search field is empty. 1. [Help Center](https://help.scalyz.com/en/kb?hsLang=en) 2. [Recruiters · Candidates](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en) 3. [Invite](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en#invite) # Resending an invitation to a candidate ## This article applies if a candidate did not receive their invitation email, if their link has expired or been disabled, or if they tell you their link does not work. ### In short As long as the candidate has not started their assessment, **Resend invitation** on their row sends them a new link; the old one stops working as soon as the new one is sent, and the validity period starts again. An expired or disabled link is resent the same way. If the link is still valid and the assessment does not open, that is a problem the candidate reports themselves to Scalyz Support from their assessment; there is nothing for you to relay. ### Steps 1. Open the campaign and find the candidate's row. 2. If the status shows "Broadcast failed", the address entered is invalid: correct it first. 3. Click **Resend invitation**. The candidate receives a new email; validity restarts from the send, with the duration set for the invitation (7 days by default). ### What happens next The new link replaces the old one: a candidate who reopens the old email can no longer use it. The row's status goes back to **Invitation sent** with the new date. Scalyz automatically sends a reminder 3 days and then 1 day before the new expiry. ### Limits and permissions - Any member of your organisation can resend an invitation. - Resending is only possible as long as the candidate has not started. Once the assessment is under way, their attempt runs its course; if the candidate hits a technical problem during the assessment, see ["My candidate is stuck or has a technical problem"](https://help.scalyz.com/en/kb/candidate-blocked-or-technical-problem?hsLang=en). - The link works but the assessment does not open: the candidate contacts Scalyz Support directly from their assessment page, and you are informed of the outcome. The candidate article ["My invitation link has expired or no longer works"](https://help.scalyz.com/en/kb/invitation-link-expired?hsLang=en) describes what they should do; you can forward it to them. ### Need help with this? Write to the Scalyz CSM team: [success@scalyz.com](mailto:success@scalyz.com). If your organisation has a dedicated CSM, you can reach them directly by phone and email, and time is reserved for your account. - [Recruiters · Getting Started with Scalyz](https://help.scalyz.com/en/kb/recruiters-getting-started-with-scalyz?hsLang=en#main-content) - [Contact Scalyz](https://help.scalyz.com/en/kb/recruiters-getting-started-with-scalyz?hsLang=en#contact-scalyz) - [Try Scalyz](https://help.scalyz.com/en/kb/recruiters-getting-started-with-scalyz?hsLang=en#try-scalyz) - [Recruiters · Campaigns](https://help.scalyz.com/en/kb/recruiters-campaigns?hsLang=en#main-content) - [Create & Configure](https://help.scalyz.com/en/kb/recruiters-campaigns?hsLang=en#create-configure) - [Share and collaborate](https://help.scalyz.com/en/kb/recruiters-campaigns?hsLang=en#share-and-collaborate) - [Recruiters · Candidates](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en#main-content) - [Invite](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en#invite) - [Track](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en#track) - [Incidents](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en#incidents) - [Recruiters · Reports](https://help.scalyz.com/en/kb/recruiters-reports?hsLang=en#main-content) - [Read & Share](https://help.scalyz.com/en/kb/recruiters-reports?hsLang=en#read-share) - [Candidates · My assessment](https://help.scalyz.com/en/kb/candidates-my-assessment?hsLang=en#main-content) - [Start the assessment](https://help.scalyz.com/en/kb/candidates-my-assessment?hsLang=en#start-the-assessment) - [During the lab](https://help.scalyz.com/en/kb/candidates-my-assessment?hsLang=en#during-the-lab) - [Complete the assessment](https://help.scalyz.com/en/kb/candidates-my-assessment?hsLang=en#complete-the-assessment) - [Invitation link](https://help.scalyz.com/en/kb/candidates-my-assessment?hsLang=en#invitation-link) - [Candidates · My Report](https://help.scalyz.com/en/kb/candidates-my-report?hsLang=en#main-content) - [Scoring & Results](https://help.scalyz.com/en/kb/candidates-my-report?hsLang=en#scoring-results) [![Chill listening crop-3](https://help.scalyz.com/hs-fs/hubfs/sc-1.png?width=25&height=24&name=sc-1.png "Chill listening crop-3")](https://scalyz.com) Scalyz Help Center Copyright © 2026, Scalyz - Plateforme de qualification - 982 828 576 R.C.S. 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