How to Report a Problem on Scalyz

Learn how to efficiently report issues on Scalyz to get the support you need quickly.

Encountering issues while using Scalyz can be frustrating, but reporting a problem is straightforward. Here’s how to get the help you need:

1. Access the Support Section:

• Click on your profile icon located in the top right corner of the screen.
• From the dropdown menu, select the "Help" option.
  
  
• Our chatbot, "SailorAI," will appear.
  
  

2.   Describe the Issue to SailorAI:

• Write your problem in the chat with SailorAI.
  
  
• SailorAI will provide you with a solution based on the information you provide.
  
  

• If the solution doesn’t work, send another message with a detailed description of the issue.
  

3. Contact Support Team if Necessary:

SailorAI will escalate the issue and put you in contact with one of our support team members if it cannot resolve your problem.

 

By reporting issues promptly, you help improve the Scalyz platform and ensure a smoother experience for all users.