--- title: A candidate's result is not showing description: What to check when a candidate's report does not show in a Scalyz campaign — statuses to read, the normal 20-minute delay, and when to write to the CSM team. --- [Skip to content](https://help.scalyz.com/en/kb/candidate-result-not-showing#main-content) - [English](https://help.scalyz.com/en/kb/candidate-result-not-showing) - [Français](https://help.scalyz.com/fr/kb/resultat-candidat-non-affiche) English Show submenu for translations [More support](https://help.scalyz.com/en/kb/kb-tickets/new?hsLang=en) [![Scalyz](https://help.scalyz.com/hs-fs/hubfs/sc-1.png?width=44&height=41&name=sc-1.png)](https://scalyz.com) Open main navigation Close main navigation - - [English](https://help.scalyz.com/en/kb/candidate-result-not-showing) - [Français](https://help.scalyz.com/fr/kb/resultat-candidat-non-affiche) English Show submenu for translations - [More support](https://help.scalyz.com/en/kb/kb-tickets/new) - [Back to Scalyz](https://scalyz.com/) [Back to Scalyz](https://scalyz.com/) Welcome to the Scalyz Help Center! - There are no suggestions because the search field is empty. 1. [Help Center](https://help.scalyz.com/en/kb?hsLang=en) 2. [Recruiters · Candidates](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en) 3. [Incidents](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en#incidents) # A candidate's result is not showing ## This article applies if a candidate tells you they finished their assessment and you cannot see their report in the campaign. ### In short After the end of the assessment, the candidate's row moves to **Analysis in progress**; the report is available within 20 minutes and the status moves to **Completed**. If the row stays on **Analysis in progress** for more than an hour, or still shows **In progress** although the candidate has finished, write to the CSM team with the campaign name and the candidate's email. ### Steps 1. Open the campaign and read the status on the candidate's row. 2. **Analysis in progress** for less than 20 minutes: the report is on its way. Refresh the page a little later. 3. **In progress**: on your side, the candidate has not finished. Their assessment ends when they click **Finish** or when their time runs out; in both cases, what they produced is assessed. If they assure you they have finished, go to step 5. 4. **Invitation sent** or **Expired**: the candidate never started this assessment. If their link has expired, resend the invitation (see ["Resending an invitation to a candidate"](https://help.scalyz.com/en/kb/resend-candidate-invitation?hsLang=en)). 5. Status unchanged after an hour, or inconsistent with what the candidate says: write to the CSM team with the campaign name, the candidate's email and the time at which they say they finished. ### What happens next The CSM team checks the state of the attempt with Support and gets back to you: report being finalised, attempt cancelled for a technical problem and new access sent to the candidate, or assessment not finished on the candidate's side. ### Limits and permissions - A candidate who reached the end of the allotted time without clicking **Finish** is assessed on their work as is; their report arrives the same way. - The candidate sees their report at the same time as you, from their invitation link. For what they see, refer to the candidate article ["How do I know my assessment was submitted?"](https://help.scalyz.com/en/kb/assessment-submitted-confirmation?hsLang=en). ### Need help with this? Write to the Scalyz CSM team: [success@scalyz.com](mailto:success@scalyz.com). If your organisation has a dedicated CSM, you can reach them directly by phone and email, and time is reserved for your account. - [Recruiters · Getting Started with Scalyz](https://help.scalyz.com/en/kb/recruiters-getting-started-with-scalyz?hsLang=en#main-content) - [Contact Scalyz](https://help.scalyz.com/en/kb/recruiters-getting-started-with-scalyz?hsLang=en#contact-scalyz) - [Try Scalyz](https://help.scalyz.com/en/kb/recruiters-getting-started-with-scalyz?hsLang=en#try-scalyz) - [Recruiters · Campaigns](https://help.scalyz.com/en/kb/recruiters-campaigns?hsLang=en#main-content) - [Create & Configure](https://help.scalyz.com/en/kb/recruiters-campaigns?hsLang=en#create-configure) - [Share and collaborate](https://help.scalyz.com/en/kb/recruiters-campaigns?hsLang=en#share-and-collaborate) - [Recruiters · Candidates](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en#main-content) - [Invite](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en#invite) - [Track](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en#track) - [Incidents](https://help.scalyz.com/en/kb/recruiters-candidates?hsLang=en#incidents) - [Recruiters · Reports](https://help.scalyz.com/en/kb/recruiters-reports?hsLang=en#main-content) - [Read & Share](https://help.scalyz.com/en/kb/recruiters-reports?hsLang=en#read-share) - [Candidates · My assessment](https://help.scalyz.com/en/kb/candidates-my-assessment?hsLang=en#main-content) - [Start the assessment](https://help.scalyz.com/en/kb/candidates-my-assessment?hsLang=en#start-the-assessment) - [During the lab](https://help.scalyz.com/en/kb/candidates-my-assessment?hsLang=en#during-the-lab) - [Complete the assessment](https://help.scalyz.com/en/kb/candidates-my-assessment?hsLang=en#complete-the-assessment) - [Invitation link](https://help.scalyz.com/en/kb/candidates-my-assessment?hsLang=en#invitation-link) - [Candidates · My Report](https://help.scalyz.com/en/kb/candidates-my-report?hsLang=en#main-content) - [Scoring & Results](https://help.scalyz.com/en/kb/candidates-my-report?hsLang=en#scoring-results) [![Chill listening crop-3](https://help.scalyz.com/hs-fs/hubfs/sc-1.png?width=25&height=24&name=sc-1.png "Chill listening crop-3")](https://scalyz.com) Scalyz Help Center Copyright © 2026, Scalyz - Plateforme de qualification - 982 828 576 R.C.S. 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