How To Send Assessment Emails From Your Own Domain ?

This guide walks you through replacing the default sender address (noreply@scalyz.com) with one from your own domain, for example, assessments@yourcompany.com. Candidates will see invitations coming from your company, which improves brand recognition, trust, and deliverability.

The whole setup takes about 15 minutes of active work, plus a short wait for DNS to propagate.

Before you start:

You'll need:

• A Scalyz workspace with admin permissions.
• A custom domain you own (e.g. yourcompany.com).
• Access to your DNS provider — typically Cloudflare, GoDaddy, OVH, Route 53, Gandi, or whoever manages your domain's DNS records. If you're not sure who that is, your IT team will know.
• About 15 minutes, plus up to a few hours for DNS propagation (usually much faster).

Step 1 : Activate the premium feature

In your Scalyz workspace, go to Settings → Email customization and purchase the premium add-on. Once activated, the email personalization panel unlocks.

Step 2 : Choose your sender identity

On the Email personalization screen, switch the sender mode from Default to Custom, then fill in:

This is the "From" identity candidates will see when they receive an assessment invitation. 

Step 3 : Add the DNS records

Once you save your sender address, Scalyz generates a set of DNS records you need to add to your domain. These records prove to email providers (Gmail, Outlook, etc.) that Scalyz is authorized to send mail on your behalf, without them, your invitations will land in spam or be rejected entirely.

You'll see a table that looks like this:

How to add them

1. Open your DNS provider's control panel.
2. For each row in the Scalyz table, create a new DNS record of the matching Type, Name, and Value.
3. Use the copy buttons in Scalyz next to each field to avoid typos, even a single wrong character will cause verification to fail.
4. Leave the TTL at the default (usually 3600 seconds / 1 hour) unless your provider requires otherwise.

Tip: Some DNS providers automatically append your domain to host names. If you enter assessments._domainkey and your provider shows it as assessments._domainkey.yourcompany.com.yourcompany.com, remove the duplicate suffix.

Step 4 : Verify your setup

Once your records are saved at your DNS provider, return to Scalyz and click Consult. Scalyz will check each record against your live DNS and update the Status column:

• ✅ Correct : The record is live and matches what Scalyz expects.
• ❌ Missing / Incorrect : The record can't be found or doesn't match. Double-check the name and value at your DNS provider.

The footer shows your progress, for example: Required: 4/4 · Optional: 3/3. Once all required records are green, your domain is verified and ready.

DNS propagation can take time. Most providers update within a few minutes, but it can occasionally take a few hours. If a record isn't recognized immediately, wait 10–15 minutes and click Consult again.

Step 5 : Save and start sending

Click Save. From now on, every assessment invitation sent from your workspace will go out from assessments@yourcompany.com with your company name as the sender.

You don't need to change anything in your existing assessments, the new sender identity applies automatically to all future invitations.

Troubleshooting

• A record stays in "Incorrect" status. The most common causes are: a trailing space in the value, your DNS provider auto-appending the domain to the host name, or a conflicting existing SPF record. If you already have an SPF record (v=spf1 ...), don't add a second one, merge include:amazonses.com into the existing record instead.

• Emails still go to spam. Verify all four required records are green, then send a test invitation to yourself. If issues persist, raise your DMARC policy to p=quarantine only after you've confirmed legitimate mail is flowing correctly, never start there.

• I changed the sender email after verifying. Changing the address itself doesn't require new DNS records as long as the domain is the same. Changing the domain does, you'll need to repeat steps 3 and 4.

Need help?

If verification fails after multiple attempts, contact Scalyz support with a screenshot of your DNS records and the verification status panel.